Frequently Asked Questions
Everything you need to know about shopping with OSAT Electronics.
What is the standard shipping time for my order?
We offer expedited and standard shipping options. Standard domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on your location.
Does OSAT provide a warranty on electronic products?
Yes, all OSAT electronics come with a standard 12-month manufacturer's warranty that covers defects in materials and workmanship. Extended protection plans are also available at checkout.
What is your return policy for opened items?
We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all accessories included. A small restocking fee may apply to certain high-value electronics.
Are your products compatible with international voltage standards?
Most of our portable electronics are dual-voltage (110V-240V). However, we recommend checking the 'Technical Specifications' section on the specific product page to ensure compatibility with your region's power grid.
How can I track my shipment?
Once your order is processed, you will receive an email containing a tracking number and a link to our carrier's portal. You can also track your status directly through your OSAT account dashboard.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For higher-priced items, we also offer flexible installment plans through Klarna and Affirm.